The watch meets my expectations quality-wise and it looks good.
Delivery service was not good. When I ordered the watch it was estimated to arrive between 3 - 7 business days, but it had taken months to finally arrive. I never received any update from Berg about when I would receive it, I just got the package some day (on which I was home luckily). During that time period, I had sent multiple emails to multiple of their email addresses to ask about when I would receive my watch, but have never received an answer. It also caused the watch to not be able to be integrated with my bank's application correctly, which made me have to go to one of their buildings and ship it to their main office to be fixed. Which added another week of waiting...
I ordered the watch through a KBC competition that I won. The watch itself is beautiful, and of good quality. The payment function also works quite well (if you know how to position the watch correctly against the machine). I have to say that the communication with Berg was very disappointing. I had to wait several weeks until finally someone was able to get back to me even though I had sent emails to all of their official and non-official accounts as well as contacted them publicly and private on all of their social media accounts. I was getting nervous because the watch still hadn't arrived after 3 weeks of waiting. However, after 4 weeks, someone finally responded and the watch arrived the following week. If the communication issue was resolved, this review could easily be at least 4 stars.
I received my Ulriken White Rose Gold 40mm Black Bergwatch that I ordered through a KBC-Bank advertise. I activated the werable by intoducing the activation code and the watch indicated the time. Problem is that it doesn 't reflect the exact time: the time you read on the watch is a couple of minutes ahead of the real time!
A second problem is that I am not able to pay with the watch nearby the payment terminal! Can anyone help me out?
Fin klokke og super kundeservice
Die Uhr gefällt mir sehr. Sie macht etwas her am Handgelenk.
Ich nutze sie natürlich als Bezahl-Uhr. Leider ist das Bezahlarmband etwas "schwach" am Point Of Sale (wird nicht immer sicher gelesen).